- Support
- F.A.Q
- IoT Modules
- Connectivity
- Vertical Integration
Frequently Asked Questions
Who is SyncWise?
We specialize in connecting devices to software and software to people. Our three independent divisions: SyncIoT for U.S. based hardware, SyncUp for global IoT connectivity, and SyncIQ for comprehensive asset-tracking solutions, can work together to provide a complete, end-to-end solution for our partners.
Where is SyncWise based?
U.S. based Company located in Scottsdale, Arizona.
What are the 3 verticals of SyncWise?
SyncIoT for U.S. based Modules & Antennas,
SyncUp for Global IoT SIM & Connectivity Management Platform
SyncIQ for Comprehensive Hardware & Software solutions, product design and advanced vertical solutions for Intelligent connected devices
What is our China Policy?
In an increasingly complex global economy, SyncWise recognizes the ever-changing geopolitical landscape has a very real effect on international trade and presents considerable supply chain challenges, compliance complexities, and cybersecurity risks. As a U.S. company, SyncWise takes these issues very seriously. To better serve our global customers, the SyncIoT division has implemented a No-China Policy. In the event that SyncIoT is required to use a component sourced from China due to the absence of a viable alternative, we will provide formal notice. The identified components will be documented for customer and partner review and approval. Participation in this policy is optional for all customers and partners. SyncWise may, at any time and without prior notice change or amend this policy.
GNSS
Antennas
Frequently Asked Questions
Who is SyncIoT and what makes us different?
As the module division of SyncWise, we combine 15 years building GNSS and wireless solutions for greater IoT market. As a U.S. Corporation, we have taken this expertise and have developed high performance solutions devoid of any Chinese content. Our fast paced development, quality products and open approach to business assures a high level of trust with everything we do.
Why is it important to have a U.S based module provider?
It’s all about securing your supply chain. By utilizing a U.S. based module provider, one can mitigate geopolitical risks including tariffs and embargos. More importantly, by using non-China based modules and designs, the risk of malicious code or other cyber security concerns can be greatly reduced.
What markets does SyncIoT serve?
We support all markets, but focus on IoT, Defense, Public Safety and Critical Infrastructure.
Do you offer development kits and where can I purchase one?
Of course, EVK’s are available on all our products. Samples and EVK’s can be purchased directly from Digikey. If any issues or questions, feel free to contact us directly.
Frequently Asked Questions
What is an IoT Global SIM card?
An IoT Global SIM card is a specialized Subscriber Identity Module designed for Internet of Things (IoT) devices. An IoT SIM is built for machine-to-machine (M2M) communication, focusing on data transmission rather than voice calls. They are more durable, designed to withstand harsh environments, and offer features like global network connectivity and centralized management for a large number of devices
What is an IoT SIM provisioning dashboard?
An IoT SIM provisioning dashboard, also known as a Connectivity Management Platform (CMP), is a centralized, web-based tool that allows businesses to manage, monitor, and control their entire fleet of IoT SIM cards and connected devices. It provides a single point of control for operations that would otherwise require manual intervention and multiple vendor relationships.
What are the key features of a good IoT SIM provisioning dashboard?
Essential features typically include:
Real-time Monitoring & Diagnostics: See the live status of every device, including connection quality, network strength, and data usage. This is crucial for troubleshooting.
Remote SIM Lifecycle Management: Activate, deactivate, suspend, or reactivate SIMs in bulk with a few clicks, without needing to physically access the devices.
Data Usage Management & Cost Control: Set data usage thresholds, receive automated alerts for overages, and analyze usage patterns to optimize data plans and prevent unexpected costs.
Security Features: Implement security policies like IMEI locking (restricting a SIM to a specific device), geo-fencing (restricting usage to a geographic area), and private APNs.
Frequently Asked Questions
What does SyncIQ do?
As the vertical integration division of Syncwise, we offer end-to-end solutions across platform development, SaaS, hardware, embedded software, and contract manufacturing. Our integration allows clients to streamline their product development lifecycle and reduce time-to-market.
What are the advantages of working with one vertical integration partner?
It reduces coordination overhead, shortens development cycles, lowers costs, and improves quality assurance since all processes are interconnected.
What industries does SyncIQ serve?
We work across multiple industries with a focus on IoT, automotive, defense, and critical infrastructure.
What kind of platform services do you offer?
We build custom and white-label platforms that integrate hardware, firmware, cloud services, analytics, and user interfaces. These platforms are scalable and tailored for applications like device management, real-time data monitoring, and predictive analytics.
Can your platform integrate with third-party systems?
Yes, our platforms support APIs, webhooks, MQTT, and other integration protocols.
What types of software do you develop?
We develop embedded firmware, middleware, mobile apps, and cloud-based dashboards that interact with hardware devices or back-end systems.
Can SyncIQ manage the entire product lifecycle?
Yes, we specialize in managing the entire journey from concept and development to deployment, monitoring, and iterative improvements.
Can SyncIQ help with compliance and certifications (e.g., FCC, CE, ISED, RCM, IMDS)?
Yes, we design software and hardware in compliance with applicable industry standards, and we support clients through the certification process.
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