Service Technician

SyncWise is headquartered in San Diego, California, is a leading provider of technology content and services for the Location Based Industry. SyncWise maintains a diversified IP portfolio in four primary market segments: M2M Intelligence, Golf Location Solutions, Vehicle Telematics and Geo-Data Solutions.

POSITION SUMMARY:

The Service Technician plays a key role in supporting in market wireless products as well as providing test support for new products in development. This is a full-time position. Will work in conjunction with field support teams, customer account managers, project engineers. Products include wireless location tracking devices and Android based tablets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for organizing and tracking inventory of all returned and refurbished hardware by documenting detailed notes/ reports in inventory management and CRM systems
  • Process incoming hardware by documenting device details into inventory management system and performing initial inspections
  • Follow standard operating procedures to disassemble, test, and analyze hardware to diagnose reasons for device failure
  • Service/repair any hardware that can be refurbished in house, and identify cases where hardware should be recalled and returned to the manufacturer or require further escalation and analysis by Project or Test Engineers
  • Support testing team as needed to support new software / hardware releases
  • Generate detailed written reports to management to detail RMA progress reports and detailed failure analysis report

QUALIFICATIONS:

  • Associate’s Degree in science, technology, or engineering field and/or 1 year of experience in a hands on technical support role
  • Knowledge of PCBs and experience soldering and operating electrical test equipment (power supplies, multimeters, oscilloscopes)
  • Proficient in Microsoft Word and Excel

GENERAL SKILLS/COMPETENCIES:

  • Reading Comprehension – Understand written sentences and paragraphs in work related documents
  • Time Management – Manage one’s own time and the time of others
  • Active Listening – Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
  • Critical Thinking – Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making
  • Independence – Ability to function independently
  • Problem Solving – Must possess as problem solving mindset that is analytic and process driven
  • Communication Skills – Must possess excellent verbal and written communication skills

PHYSICAL DEMANDS:

  • This position operates in a professional office environment and routinely uses standard office equipment
  • The ability to sit, stand or walk for long periods of time (8+ hours/day)
  • The ability to lift up to 25 lbs. (with or without assistance)
  • The ability to push, pull, bend, kneel, reach, stoop and crouch
  • Specific vision abilities required by this job includes near, far, peripheral and depth and ability to adjust focus (with or without the use of corrective lenses)

WHAT SYNCWISE OFFERS:

  • Medical, dental, vision and life insurance benefits
  • Paid vacation and sick leave
  • 401K
  • Incentive bonus compensation plans
  • Tuition reimbursement
  • Company sponsored events and casual work environment
  • Community outreach programs

SALARY RANGE:

  • Based on experience. Please contact hr@syncwise.com for more information to apply.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Activities, duties or responsibilities may change at any time with or without notice. Relocation assistance is not provided. Applicants must be authorized to work for any employer in the United States. Visa sponsorship’s will not be considered. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Only qualified applicants, who submit all requested information, will be considered. Only applicants selected for interview process will be notified. SyncWise provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law.

NO PHONE CALLS OR RECRUITERS PLEASE 

Embedded Test Engineer

The Embedded Test Engineer is responsible for testing hardware/firmware for new and in-market embedded M2M/IOT devices. Products include wireless location tracking devices and Android based tablets. This is a full-time position.

SyncWise is headquartered in San Diego, California, is a leading provider of technology content and services for the Location Based Industry. SyncWise maintains a diversified IP portfolio in four primary market segments: M2M Intelligence, Golf Location Solutions, Vehicle Telematics and Geo-Data Solutions.

As an Embedded Test Engineer, you will be a vital contributor to our inspiring and bold mission.

POSITION SUMMARY:

The Embedded Test Engineer plays a key role in supporting hardware and firmware development of new and in-market embedded M2M/IOT devices. The Embedded Test Engineer will work within a cross-functional team of local and international engineers under the direction of the Project Engineer. The Embedded Test Engineer is to become a hardware expert in all the products being built and supported by the Company. Products include wireless location tracking devices and Android based tablets. The ideal candidate must be comfortable analyzing complex circuit boards with minimal oversite, and understand the relationship between embedded firmware and hardware. The candidate must be able to function in a fast-paced small company environment, wear multiple hats and independently solve problems with minimal supervision. This position has no supervisory responsibilities.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Review and analyze PCB layouts, schematics, and BOMs to validate prototype designs and revisions, and identify any potential design flaws
  • Provide recommendations for design changes/optimizations to Project Engineer and electrical engineers
  • Exercise circuit design knowledge to validate new PCBA prototypes, perform on board engineering change orders, and troubleshoot/refurbish RMA hardware returns while utilizing various electrical analysis equipment and machinery
  • Travel to remote field test sites and customer sites to execute test plans and troubleshoot deployed devices
  • Remotely interface with and support contract manufacturers to resolve QA problems that arise on the factory floor
  • Independently execute test plans and scripts to validate new device firmware/software releases
  • Perform regression testing on existing features and maintain resolution of previously solved bugs
  • Contribute to QA process by proposing and implementing new test procedures according to black/white/gray box testing methodologies
  • Analyze test logs/results to identify potential firmware bugs and perform root cause analysis of existing bugs and prepare written reports for firmware engineers to implement appropriate software fixes
  • Generate and provide status reports to management and identify and communicate bottlenecks and resource limitations inhibiting development process

MINIMUM REQUIREMENTS:

  • BS in Electrical Engineering, Computer Engineering or related field of study
  • Experience may be considered in lieu of education requirement
  • Minimum 5 years of experience working with hardware or embedded devices
  • Strong soldering skills and experience with electrical monitoring equipment required (multimeters, waveform generators, oscilloscopes)
  • Experience utilizing PSPICE or ORCAD
  • Knowledge of GPS and wireless data (Cellular, Wi-Fi, Bluetooth) technologies and protocols
  • Knowledge of JAVA, C or C++ programming in an embedded environment
  • Knowledge of serial communication protocols (I2C, SPI, UART, RS-232, USB)

GENERAL SKILLS/COMPETENCIES:

  • Reading Comprehension – Understand written sentences and paragraphs in work related documents
  • Time Management – Manage one’s own time and the time of others
  • Active Listening – Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
  • Critical Thinking – Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making
  • Independence – Ability to function independently
  • Problem Solving – Must possess as problem solving mindset that is analytic and process driven
  • Communication Skills – Must possess excellent verbal and written communication skills

PHYSICAL DEMANDS:

  • This position operates in a professional office environment and routinely uses standard office equipment
  • The ability to sit, stand or walk for long periods of time (8+ hours/day)
  • The ability to lift up to 25 lbs. (with or without assistance)
  • The ability to push, pull, bend, kneel, reach, stoop and crouch
  • Specific vision abilities required by this job includes near, far, peripheral and depth and ability to adjust focus (with or without the use of corrective lenses)

TRAVEL REQUIREMENTS:

  • May travel to various domestic and international conferences or client sites, including overnight trips.
  • Requires up to 20% travel

WHAT SYNCWISE OFFERS:

  • Medical, dental, vision and life insurance benefits
  • Paid vacation and sick leave
  • 401K
  • Incentive bonus compensation plans
  • Tuition reimbursement
  • Company sponsored events and casual work environment
  • Community outreach programs

SALARY RANGE:

  • Based on experience. Please contact hr@syncwise.com for more information to apply.

Only qualified applicants who submit all requested information will be considered. Only applicants selected for interview process will be notified. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Activities, duties or responsibilities may change at any time with or without notice. Relocation assistance is not provided. Applicants must be authorized to work for any employer in the United States. Visa sponsorship’s will not be considered. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Only qualified applicants, who submit all requested information, will be considered. Only applicants selected for interview process will be notified. Syncwise provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law.

NO PHONE CALLS OR RECRUITERS PLEASE 

Project Engineer

The Project Engineer is responsible for system engineering and managing the hardware and firmware/software development for multiple embedded M2M/IOT Devices. Products include wireless location tracking devices and Android based tablets. This is a full-time position and may require after hours international communication and scheduling.

 

SyncWise is headquartered in San Diego, California, is a leading provider of technology content and services for the Location Based Industry. SyncWise maintains a diversified IP portfolio in four primary market segments: M2M Intelligence, Golf Location Solutions, Vehicle Telematics and Geo-Data Solutions.

As our Project Engineer, you will be a vital contributor to our inspiring and bold mission.

POSITION OBJECTIVE:

The Project Engineer is responsible for system engineering and managing the hardware and firmware/software development for multiple embedded M2M/IOT Devices. Products include wireless location tracking devices and Android based tablets. This is a full-time position and may require after hours international communication and scheduling.

These projects typically have a significant revenue scope and highly complex product needs. Requires a broad and deep understanding of technical concepts in conjunction with an understanding of the business to recommend strategy, advance technology and develop innovative solutions. Manages any interactions on the project to ensure highest levels of customer satisfaction.

Essential Duties and Responsibilities:

  •  Manage system design, development, and validation of M2M/IOT embedded devices and accessories
  •  Define project scope, product specifications, timelines, and resource requirements to complete projects according to customer specifications.
  • Drive and evaluate electrical and mechanical designs and upgrades and control build of materials.
  •  Direct contract manufacturers from prototype bring up through mass production and enforce proper manufacturing processes
  •  Create technical firmware and software specifications and workflows and utilize UML diagrams
  •  Use internal project management software to track, document, and assign out day to day tasks and overall phases and directives of the project
  •  Provide direction and support to a team of both on-site and off-site international engineers assigned to the project
  • Generate and provide status reports to management and identify and communicate bottlenecks and resource limitations inhibiting development process.
  • Create quality assurance and regression test plans, and support lab/field testing as needed

MINIMUM REQUIREMENTS:

  •   B.S. in Electrical Engineering, Computer Engineering, or Computer Science or related field of study or experience
  •   5+ years of experience working with hardware or embedded devices. 1-2 years in a project lead role preferred.
  •   Knowledge of GPS and cellular data technologies and protocols and carrier certifications
  • Experience managing PCB design and/or manufacturing
  • Experience with JAVA, C or C++ programming in an embedded environment 
  • Knowledge of serial communication protocols (I2C, SPI, UART, RS-232, USB)
  •  Must have a thorough understanding of of development life cycles and test processes
  • Attention to detail and excellent time management skills are critical
  • Must possess excellent verbal and written communication skills

PHYSICAL DEMANDS:

  • Office – Sits for minimum of 8 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.    

TRAVEL REQUIREMENTS:

  • May travel to various domestic and international conferences or client sites, including overnight trips.
  • Requires up to 20% travel

SyncWise Benefits:

  • Paid Medical, Dental, Vision and Life Insurance Benefits
  • Paid Vacation and sick leave 
  • 401K
  • Incentive bonus compensation plans
  • Tuition reimbursement
  • Company sponsored events and casual work environment
  • Community outreach programs

Salary Range:

  • Based on experience. Please contact hr@syncwise.com for more information to apply. 

Relocation assistance is not provided. Salary commensurate with experience Applicants must be authorized to work for any employer in the United States; Visa sponsorship’s will not be considered.

Only qualified applicants, who submit all requested information, will be considered. Only applicants selected for interview process will be notified.

SyncWise is an Equal Opportunity employer of minorities, women, disabled and protected veterans. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

NO PHONE CALLS OR RECRUITERS PLEASE 

SyncWise Launches Pinpoint App.

It’s easy to use, compatible with all types of vehicles/assets, and offers families and businesses alike a tracking solution that provides peace of mind & increases efficiency.

SAN DIEGO, CALIF. (MAY 15, 2019) –  SyncWise LLC. Today announced the immediate release of its latest mobile app, Pinpoint is now available to download for iOS and Android devices free of charge. Unlike other complex and confusing tracking systems, Pinpoint is a user-friendly app, that requires minimal effort to set-up, and is even easier to use. Concerned parents, and business owners alike can easily locate, track, and receive alerts & notifications on a wide variety of vehicles and assets/valuables, from anywhere in the world when registering with one of SyncWise’s certified GPS Tracker devices.

While SyncWise has been successful in developing software application and solutions within B2B markets… it recently saw a need in modern consumer markets to develop an easy to use app for end user consumers. While there are a variety of GPS tracking devices currently available on the market, they often fall short by providing limited, unreliable, and confusing application solutions- not to mention premium price tags for hardware and cell-plans. As SyncWise partners with major cell providers, like Sprint and Vodaphone, their GPS Trackers are guaranteed to provide reliable and full coverage from anywhere in the world*

Details on how to download the free Pinpoint app, and how to purchase a GPS Tracker device can be found at www.pinpoint.syncwise.com. Devices are also available for sale at Amazon.

ABOUT SYNCWISE:

Originally founded under L1 Technologies in 2012, SyncWise was created as a Platform as a Service, offering enterprises a solution to manage their operations more effectively by bridging the gap between intelligent devices, software developers, wireless carriers, and merchant services. Harnessing the power of today’s most advanced data management solutions, SyncWise strives to be the leader in developing easy to use products and solutions for our individual consumers, and large partner enterprises throughout the world.

For more information, visit www.syncwise.com

SYNCWISE MEDIA CONTACT:

Paula Gavuglio

Marketing & PR

SyncWise LLC.

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